Luiz G. F. Tito Jr.
Chemical engineer specialized in marketing. Lead auditor ISO 9001, 14001 and OHSAS 1800. National Quality Award (PNQ) examiner, cycles 2006 and 2007.
Experience
• General director;
• Team coordinator, consulting projects and agent to customers;
• Senior consultant: strategy, marketing, creation, implementation and maintenance of quality systems, environment, safety and occupational health;
• Design and development of management models;
Michel Pailhès
Partner and technical director of CSmarQ.
Experience
• Senior consultant, mentor and management advisor to many transnational companies in process management, quality, safety, health, environment, energy and other management issues.
• CEO and technical supervisor of consulting companies, Director of global projects.
• Consultant for companies from different sectors in Europe, America, Africa and Asia.
• Consultant for the creation and review of management standards for the French ISO committee - "International Organization for Standardization"
• Design and implementation of management systems for hotel chains and other multinational companies.
Sylvie Rey
Graduated in Hospitality and Tourism. Specialization in Administration in Hotel Management. Implementation and opening of hotels.
Experience
• Coordination and support in opening hotels
• Implementation and preparation of quality control processes and reports
• Approval and relationship with suppliers
• Development of quality areas and implementation of internal audits.
Juliana Schneider
Food Engineer. Specialist in implementation and maintenance of quality and environment systems. Lead auditor ISO 9001 and 14001.
Experience
• Quality and environment consultancy.
• Development, improvement and monitoring of internal procedures and quality assurance and environment for companies in Brazil and abroad.
Francine de Carvalho
Bachelor of Laws, Business Lawyer from 1999 to 2020, with improvement in Environmental Law. Internal Auditor. Environmental Lead Auditor by Bureau Veritas. Integrated Management System Lead Auditor (ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007) by Bureau Veritas.
Experience
• Implementation, Management and Maintenance of Quality, Environment and Occupational Health and Safety Management Systems
• Implementation, Management and Maintenance of Information Security Management Systems
Coordinating and conducting Social Responsibility Audits (CSR)
• Environmental Diagnosis
• Conducting Environmental Compliance Audits
• Legislation and control Compliance with legal requirements
• Customer Experience
• Trainings
Lilian Amado Marconato
Oceanographer, specialist in management and technologies. Auditor in ISO 9001, 14001, OHSAS 18001, ISO 17025.
Experience
• Consultancy in the implementation and administration of quality and environment systems;
• Internal audits;
• Environmental diagnosis and monitoring projects.
Domenico Caruso
Electrical Engineer with a master's degree in production engineering, administrator specializing in clinical engineering and hospital facilities.
Experience
• Manager of the hospital facilities area in hospitals of excellence of the Ministry of Health.
• Manager of administrative and care sectors in hospitals with a focus on welcoming and developing more efficient processes that provide more comfort for the patient and the sustainability of the institutions.
• Hospital accreditation processes by the International Join Commission and ONA.
• Innovation and implementation of management models, processes and new technologies in hospital hygiene
• Consultancy in processes of acquisition and technological evaluation of medical and hospital equipment.
Vanessa Silva
Bachelor in Tourism. Specialization in Customer Experience. Postgraduate in Naturopathy.
Experience
• Planning and Implementation of Marketing actions – communication campaigns, development of online and printed promotional materials
• Customer Experience Management – customer journey, operational management of loyalty programs, CRM management, support team management
• Development and implementation of training and incentive campaigns
• Development, implementation and project management of loyalty programs, CRM, Communication and customer relationship
Paulo Sussumu Endo
Mechanical engineer, specialist in quality and productivity, environmental and business management. Lead auditor ISO 9001, 14001, OHSAS 18001, and other standards.
Experiência
• Implantação, gerenciamento e manutenção de sistemas de gestão da qualidade, meio ambiente, segurança, saúde ocupacional, PBQP-H e cadeia de custódia FSC e CEFLOR;
• Condução de auditorias de conformidade com legislação ambiental;
• Condução de projetos Six Sigma (Black Belt);
• Treinamento de ferramentas da qualidade.
Paulo Ricardo Simon
Engenheiro eletricista, habilitação em implantação e manutenção de sistemas da qualidade. Auditor líder ISO 9001.
Experience
• Management of contracts and works in large, medium and small companies, national and multinational;
• Quality;
• Training;
• Hotel product auditor.
Rachel Fierro
Lawyer registered at OAB/SP
Experience
• Auditing and consulting of real estate contracts
• Legislation and control of compliance with legal requirements
• Conducting compliance audits - CSR
Luis Gustavo Schedel
Entrepreneur in the area of Technology and Connectivity, Information Technology Manager, Bachelor of Foreign Trade, BS7799 Certification (Lead Auditor).
Experience
• Coaching and Mentoring for entrepreneurs and startups
• Deployment of products for computing provider
• Claim Regulation System
• Marketing for network equipment manufacturer for broadband providers
• Development and implementation of IP + CTI telephony centers
• Development and implementation of Marketplace platform
• Development and management of Technology applications
• IT team management for infrastructure and platform maintenance and support
Rachel Dantas
Financial Management (Finance 10.0), specializing in Process Automation, Marketplace, Automotive, Insurance, F&I, Special Risks (Guarantees) and Convenience Services.
Experience
• Chief Developer and Business at PROFITI
• Creation and architecture of projects and products.
• Contract management.
• Continuous business improvement with an emphasis on automating resource processes for sustainable growth.
• Team management.
