Consulting for Management System Certification
Always striving for excellence, companies seek standardization in the delivery of products and services.
The goal of implementing a management system is to ensure the organization achieves its desired results—whether in quality, environmental impact, health and safety, or chain of custody—by defining policies, objectives, procedures, and management processes in accordance with applicable standards.
Working collaboratively with the client and using a proprietary methodology, we customize a system tailored to their specific compliance needs and relevant requirements. We guarantee the achievement of certifications within the agreed-upon timeframes.
Quality
• ISO 9001 – Quality
• PBQP-H – Quality in Civil Construction
• ISO 20000 – IT Service Quality
Environment, Health & Safety
• ISO 14001 – Environment
• OHSAS 18001 – Health and Safety
• SA 8000 and NBR 16001 – Social Responsibility in the Workplace
• NBR ISO 26000 – Social Responsibility in the Workplace
• ISO 22000 – Food Safety
• ISO 27001 – Information Security
• NBR 14790 – CERFLOR Chain of Custody
• FSC – Chain of Custody
Integrated System
Typically, companies select a specific standard for their initial certification based on their needs regarding quality, environmental management, or occupational health and safety. Over time, they often decide to further develop their systems to pursue additional certifications.
In this process, companies frequently overlook system integration, instead creating separate documentation to meet the requirements of each specific standard.
Activities such as document and record control, internal auditing, corrective and preventive actions, and management reviews—among others—can be carried out using the same procedures. Minor adjustments to the documentation are sufficient to satisfy the requirements shared across the standards.
To enable companies to implement an integrated management system, marQ offers a thoroughly tested methodology that delivers excellent results, along with reduced implementation times and costs.
When correctly implemented and properly maintained, an integrated management system lowers costs associated with external audits, bureaucracy, and the time staff must dedicate to processes, while boosting competitiveness in an increasingly aggressive market.
Management Systems Administrations
We provide ongoing support to companies, focusing on performance and the quality of products and services delivered to customers. Management system administration aims to ensure continued compliance with applicable standards and regulations for products and services, adhering to the policies, objectives, procedures, and processes established during system implementation.
Through continuous monitoring, internal audits, report analysis, opportunity identification, and action plan management, we ensure the maintenance of high standards regarding performance, services, and products, as well as continuous improvement of company processes. Offering high effectiveness and a more competitive outsourcing cost than in-house alternatives, we have been helping our clients maintain their certifications for years.
Audits
The continuous pursuit of service excellence requires companies to constantly re-evaluate their management systems.
Auditing verifies a company’s procedures and processes, as well as its compliance with the rules and requirements set forth in applicable standards. It identifies potential issues and assists in developing and implementing action plans to eliminate risks, thereby ensuring continued compliance with applicable standards and certifications.
We also offer audit programs for our clients’ supplier management.
Product Audit / Mystery Shopper
Mystery Shopper is a specialized audit technique where auditors, posing as regular customers, evaluate the service delivery and product quality offered by a company.
This process is carried out in three distinct stages:
Consultancy
We identify the elements that add value to the product or service—aligned with the company’s interests and market positioning—formulate objective questions organized by category, define evaluation criteria, and train personnel with relevant market experience to conduct the audits.
Audit
Stage 1 (Incognito): The auditor evaluates all frontline services from a customer’s perspective.
Stage 2 (Inspection): The auditor reveals their identity to the manager to jointly evaluate back-of-house operations, support services, and compliance with specific standards and regulations.
Data Analysis
We tabulate and statistically analyze data obtained from audits across the chain’s various locations to establish priorities and strategies for addressing the issues identified.
For positive results, the focus is on reinforcing the actions already taken; for negative results, the focus is on corrective actions to eliminate the possibility of recurrence.
Legal Compliance Audit
Ensuring compliance with applicable legal requirements and other corporate commitments instills long-term confidence in customers. A legal compliance audit periodically and systematically verifies adherence to the legislation, standards, and regulations applicable to each operational area.
It identifies potential compliance gaps and assists in developing and implementing action plans to mitigate risks. This ensures the organization’s commitment to meeting both statutory requirements and standards voluntarily adopted by the company itself.
Scope of Services:
• ISO 14001 – Environmental Management
• ISO 45001 – Occupational Health & Safety (formerly OHSAS 18001)
• Sector-specific regulations and standards
Training Sessions
We conduct in-house training programs designed to help companies achieve measurable results. We begin by mapping the current situation—focusing on people, processes, and systems—while taking the organization’s environment and culture into account.
After assessing the expected outcomes, we develop a customized training plan. Upon completion, we issue certificates and deliver a comprehensive evaluation report covering the training efficiency, instructor performance, and participant growth.
Experiential Learning: We specialize in interactive, engaging training sessions that convey day-to-day concepts in a relaxed, practical atmosphere.
Available Training Programs:
• Auditor Training
• Interpretation of Standards (ISO)
• Quality & Operational Tools
In addition to these, we can completely tailor programs to meet your specific organizational needs.
