We understand the challenges facing the hospitality industry and know that management excellence and efficient team management are fundamental to your hotel's success.
That is why we develop tailored digital solutions to meet the specific needs of the hospitality industry.
They are:
Apartment Reconciliation
Avoid discrepancies between housekeeping and the front desk while maintaining full, real-time control over room occupancy.
This solution digitizes the entire room status reconciliation process, replacing manual tracking with a faster, more secure, and efficient tool. By providing greater clarity and organization, the system helps prevent inconsistencies and potential fraud while optimizing staff time. As a result, your operation becomes more productive and frees up resources for other strategic activities.
Key features:
Automated Comparison: automation of the comparison between rooms marked as occupied in the Property Management System (PMS) and those physically occupied (based on Housekeeping data), rapidly identifying potential inconsistencies for more accurate reconciliation.
Structured Reconciliation Record: All completed reconciliations are maintained in an organized manner in the cloud, facilitating quick and efficient information retrieval at any time—especially for audits.
Automated Justification Process: Upon identifying potential discrepancies in the process, the solution enables justifications to be entered directly within the tool, making the process transparent and auditable.
Team time optimization: since the process is carried out entirely within the solution, there is a significant reduction in the time the team spends on this activity.
marQ Room Check
Ensure operational consistency and maintain your hotel’s reputation at a high level.
Hotels can quickly and intuitively conduct room inspections using mobile devices and an online checklist structured according to brand standards.
Key features:
Inspection Log: We provide an online form for the housekeeping management team to record apartment inspections, evaluate cleaning quality, and ensure the apartment meets the high standards and service consistency expected by guests.
Cleaning Compliance: With our solution, the hotel ensures that the guest room meets rigorous quality standards, providing an exceptional guest experience.
Centralized Records: Our solution centralizes records for maintenance, lost and found, and linen inventory, facilitating effective housekeeping management and improving the hotel’s operational efficiency.
Activity Monitoring: Enables the person responsible for Governance to monitor tasks performed by the team online and in real time, fostering operational agility and allowing for rapid interventions to maintain service excellence.
Generating insights: Facilitates the identification of operational issues and provides data to support decision-making, ensuring high team performance.
Maintenance Work Order Management:
Enables the structured, digital logging and tracking of necessary maintenance in guest rooms. With this feature, a housekeeper can open a work order directly through the tool, attaching photos and notes regarding items requiring repair. The maintenance team accesses the platform, views requests, performs the necessary repairs, and logs the job’s completion within the tool itself—ensuring greater control, traceability, and process efficiency.
marQ Housekeeping Manager
This solution offers a comprehensive approach to planning and scheduling cleaning tasks, as well as efficiently recording the activities performed. Here is how it works:
1. Cleaning Planning and Assignment: At this stage, the Housekeeper or Process Leader can plan which apartments need cleaning or tidying and assign them to room attendants online. This includes:
• Uploading reports containing occupancy data.
• Digitally assigning cleaning tasks to each staff member in a simple, practical way.
• Planning staff activities based on workload or floor.
• Synchronization with mobile devices issued to the team.
2. Logging Completed Cleaning Tasks: At this stage, housekeeping staff access the list of apartments requiring cleaning or tidying via a mobile phone and log their status. This enables:
• Receipt of cleaning task lists in real time.
• Efficient logging of the cleaning status for each apartment.
• Instant progress updates for the housekeeping management team.
• Streamlined communication and coordination among the team.
Key advantages include:
Integrated cleaning process management: A fully online process—the housekeeper assigns the apartments to be cleaned via the platform, and the cleaning staff receive the information on their mobile devices.
Quick and Intuitive Registration: An intuitive form that allows the housekeeper to follow a process flow to conduct inspections quickly, practically, and intuitively.
Real-Time Tracking: Continuous, real-time tracking of cleaning operations by the housekeeping department. Monitoring of completed activities, providing visibility and control over the cleaning process.
Linen and Maintenance Management: Tracking linen inventory, maintenance requests, and lost-and-found items is streamlined through access to an online dashboard, ensuring the organization and effective management of hotel resources.
marQ Daily Closing
This digital solution is an essential tool for streamlining the hotel’s daily closing process, directly contributing to more efficient revenue control and enhanced operational and financial security.
With marQ Daily Closing, it is possible to automate the analysis of data from PMS (Property Management System) reports, quickly and systematically identifying potential discrepancies related to:
• BAC Control
• No-shows
• Complimentary items/Gratuities
• Cancellations/Deductions
Key features:
Automated report analysis and discrepancy identification: Allowing for justifications and the addition of supporting documents.
Reduction in Reception Time: Reduction of time spent, allowing the team to focus on other activities.
Centralization of Information: All information consolidated in a single location, simplifying data access and management.
Reliable Data for Analysis: Provision of information for detailed analysis, enhancing strategic decisions.
Fully Online Process: Migration from a completely manual process to a digital one, with cloud storage, freeing up physical space.
Reduction in Paper Use: Significant reduction in paper consumption, enabling the hotel to adopt more sustainable practices.
Improved Revenue Control: Enhanced management of hotel revenue, enabling more efficient financial tracking.
