Luiz G. F. Tito Jr.
Chemical engineer specialized in marketing. Lead auditor ISO 9001, 14001 and OHSAS 1800. National Quality Award (PNQ) examiner, cycles 2006 and 2007.
Experience
• General director;
• Team coordinator, consulting projects and agent to customers;
• Senior consultant: strategy, marketing, creation, implementation and maintenance of quality systems, environment, safety and occupational health;
• Design and development of management models;
Michel Pailhès
Partner and technical director of CSmarQ.
Experience
• Senior consultant, mentor and management advisor to many transnational companies in process management, quality, safety, health, environment, energy and other management issues.
• CEO and technical supervisor of consulting companies, Director of global projects.
• Consultant for companies from different sectors in Europe, America, Africa and Asia.
• Consultant for the creation and review of management standards for the French ISO committee - "International Organization for Standardization"
• Design and implementation of management systems for hotel chains and other multinational companies.
Sylvie Rey
Graduated in Hospitality and Tourism. Specialization in Administration in Hotel Management. Implementation and opening of hotels.
Experience
• Coordination and support in opening hotels
• Implementation and preparation of quality control processes and reports
• Approval and relationship with suppliers
• Development of quality areas and implementation of internal audits.
Vanessa Silva
Bachelor's degree in Tourism. Specialization in Customer Experience. Postgraduate studies in International Marketing and Digital Marketing.
Experience
• Extensive experience with national and multinational networks and public health institutions, with a strategic focus on operational management, governance, quality assurance, and consulting.
• Proven track record in highly complex environments, including hotel openings, operations during the Rio 2016 Olympic Games (managing three hotel complexes totaling 1,200 rooms), and the setup of a field hospital during the COVID-19 pandemic.
• Specialization in regulatory compliance, with mastery of key industry standards and certifications—such as ANVISA, RDC 222, PGRSS, ONA, and Qmentum—ensuring safety, traceability, and adherence to required standards.
• Experience in contract management and the development of multidisciplinary teams, focusing on training, process standardization, and driving operational efficiency.
• Implementation of operational and digital solutions, fostering enhanced control, streamlined workflows, and data-driven decision-making support.
Francine de Carvalho
Bachelor of Laws, Business Lawyer from 1999 to 2020, with improvement in Environmental Law. Internal Auditor. Environmental Lead Auditor by Bureau Veritas. Integrated Management System Lead Auditor (ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007) by Bureau Veritas.
Experience
• Implementation, Management and Maintenance of Quality, Environment and Occupational Health and Safety Management Systems
• Implementation, Management and Maintenance of Information Security Management Systems
Coordinating and conducting Social Responsibility Audits (CSR)
• Environmental Diagnosis
• Conducting Environmental Compliance Audits
• Legislation and control Compliance with legal requirements
• Customer Experience
• Trainings
Tatiana Malandrin
Senior Consultant in Conventional and Healthcare Hospitality
Experience
• Extensive experience with national and multinational networks and public health institutions, with a strategic focus on operational management, governance, quality assurance, and consulting.
• Proven track record in highly complex environments, including hotel openings, operations during the Rio 2016 Olympic Games (managing three hotel complexes totaling 1,200 rooms), and the setup of a field hospital during the COVID-19 pandemic.
• Specialization in regulatory compliance, with mastery of key industry standards and certifications—such as ANVISA, RDC 222, PGRSS, ONA, and Qmentum—ensuring safety, traceability, and adherence to required standards.
• Experience in contract management and the development of multidisciplinary teams, focusing on training, process standardization, and driving operational efficiency.
• Implementation of operational and digital solutions, fostering enhanced control, streamlined workflows, and data-driven decision-making support.
Domenico Caruso
Electrical Engineer with a master's degree in production engineering, administrator specializing in clinical engineering and hospital facilities.
Experience
• Manager of the hospital facilities area in hospitals of excellence of the Ministry of Health.
• Manager of administrative and care sectors in hospitals with a focus on welcoming and developing more efficient processes that provide more comfort for the patient and the sustainability of the institutions.
• Hospital accreditation processes by the International Join Commission and ONA.
• Innovation and implementation of management models, processes and new technologies in hospital hygiene
• Consultancy in processes of acquisition and technological evaluation of medical and hospital equipment.
Luis Gustavo Schedel
Entrepreneur in the area of Technology and Connectivity, Information Technology Manager, Bachelor of Foreign Trade, BS7799 Certification (Lead Auditor).
Experience
• Coaching and Mentoring for entrepreneurs and startups
• Deployment of products for computing provider
• Claim Regulation System
• Marketing for network equipment manufacturer for broadband providers
• Development and implementation of IP + CTI telephony centers
• Development and implementation of Marketplace platform
• Development and management of Technology applications
• IT team management for infrastructure and platform maintenance and support
Paulo Sussumu Endo
Mechanical engineer, specialist in quality and productivity, environmental and business management. Lead auditor ISO 9001, 14001, OHSAS 18001, and other standards.
Experience
• Implementation, management, and maintenance of management systems for quality, environment, safety, and occupational health, as well as PBQP-H and FSC/CEFLOR chain of custody;
• Conducting environmental regulatory compliance audits;
• Leading Six Sigma projects (Black Belt);
• Training on quality tools.
